First Line Support
A world leader in the construction and maintenance of transport infrastructure, the Colas Group has been playing a central role in Australia since 2008. COLAS Australia has continued to expand its operations throughout Australia with the acquisition of SAMI Bitumen Technologies and a number of local companies and is now supported by over 500 employees across 15 work sites in 5 states.
Purpose of the Role
The First Line Support role within Colas Group offers a valuable opportunity to develop your IT career by providing essential day-to-day support at a first line level to internal customers. This role includes occasional UK-wide site visits, allowing for varied and engaging experiences across the organisation.
Main Responsibilities
As part of the First Line Support team, you will be responsible for handling and logging support calls through the ServiceNow system, along with creating, deleting, and amending user accounts. You will manage IT ordering processes, including licence renewals and software agreements, while maintaining accurate asset and software databases.
You will also play a key role in managing the starter and leaver processes, ensuring timely collection and accountability of IT assets such as laptops, PCs, smartphones, and printers from departing staff.The role involves regular interaction with a diverse range of stakeholders including internal and external customers, client IT teams, Railway UK IT management and leadership, as well as third-party suppliers and partners. This provides an excellent opportunity to develop your communication skills and build strong professional networks.
The Ideal Candidate
We are seeking a collaborative team player who embraces a dynamic and flexible approach to problem-solving and solution design. The ideal candidate is proactive, uses their initiative effectively, and is comfortable working independently or as part of a supportive and motivated team in a fast-paced office environment.This is a role suited for individuals eager to grow their IT career within a supportive environment that values development, teamwork, and continuous learning.
Package Description
Here at Colas, we offer a great total compensation package, including a salary of £26,588.00 pa
• Our Colas Pension Scheme has combined contributions of up to 10%
• Life Assurance Scheme which is x4 basic salary
• 25 days annual leave per year + Public Holidays
• Holiday Purchase & Selling Scheme
• Hybrid Working Scheme (dependent on the role)
• Opportunities to study towards a fully funded Professional Qualification
• Ongoing personal/professional development
• Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal
“Colas Australia are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage Aboriginal, Torres Strait Islander & people from culturally diverse backgrounds to apply”
Your privacy is important when you apply for a job with COLAS. Any personal information you give us is protected by the Privacy Act 1988. We can only collect, use and disclose that information in accordance with the Act.
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