Business Support
Colas Ltd are a UK subsidiary of the global Colas Group, which operates in over 50 countries worldwide and employs over 55,000 people including over 1500 in the UK across multiple sites. We are specialists in highways construction and have been involved in large-scale UK and international construction projects within the highways, airfields, and marine sectors as well as offering highways maintenance services and manufacturing our own innovative surfacing products. We hold a 'Gold Investor in People' award for continuously developing and rewarding our employees, offering excellent career potential.
Purpose of the role
Colas is seeking a proactive and people-focused Business Support Officer to join our dedicated team based at our Guilden Sutton Depot, CH2 4EX. Reporting to the Business Performance Improvement Manager, you will ensure a smooth communication between our teams, the council, stakeholders, and the public. You'll support the contract’s performance, improve customer satisfaction, and drive stakeholder engagement across the region.
Main Responsibilities
In this dynamic role, you'll be at the heart of our Business Performance Team, supporting the delivery of a major Highways Maintenance contract for Cheshire West and Chester. Acting as the key point of contact for customer and stakeholder communications, you’ll handle enquiries and complaints through the Confirm system and designated inbox, ensuring timely and professional responses. You’ll coordinate internal and external communications, including newsletters, briefing notes, and event support, while working closely with Colas’ Corporate Communications team. You’ll manage updates across digital platforms such as the Colas ONE App and Member Portal, contribute to key performance reporting using tools like Power BI, and support seasonal peaks in activity across the wider contract. Maintaining accurate logs, liaising with council teams, promoting community engagement, and gathering customer insights will all form part of your varied and rewarding day-to-day work.
Ideal Candidate
The ideal candidate will have experience in communications, marketing, and/ or customer service would be advantageous.We’re looking for someone with strong communication and organisational skills, who enjoys working with people and can confidently interact with a wide range of stakeholders – from residents and councillors to internal teams and partners. You’ll need to be calm under pressure, detail-oriented, and capable of managing multiple priorities while meeting service level agreements. It is essential that you are proficient in Microsoft Office (especially Word and Excel), and a willingness to learn tools such as Power BI, SharePoint, or AI-based systems like ChatGPT. A proactive attitude, enthusiasm for learning, and a genuine interest in delivering great outcomes for the community are key to success in this role. A UK driving licence would be beneficial due to occasional travel to other depots.
Package Description
Here at Colas, we offer a great total compensation package, including:
- A salary between £25,000 and £29,000 (dependent on experience)
- Our Colas Pension Scheme has combined contributions of up to 10%
- Life Assurance Scheme which is x4 basic salary
- 25 days annual leave per year + Public Holidays
- Holiday Purchase & Selling Scheme
- Hybrid Working Scheme (dependent on the role)
- Opportunities to study towards a fully funded Professional Qualification
- Ongoing personal / professional development
- Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal
Note to Recruitment Agencies :
In line with our Company Policy, Colas Ltd has a preference for direct hiring and we will reach out to our PSL (Preferred Suppliers List) agencies if the role is eligible for release. We do not accept speculative CVs from agencies. If a speculative CV is sent, no fee will be applicable.
As a business, we hold three core values Caring, Sharing and Daring.
We are committed to Caring for our colleagues, promoting, equality and diversity, and maintaining a culture of fairness, transparency, and respect for all employees, clients, communities, suppliers, contractors, and other stakeholders.
We harness a productive environment where talents are being fully utilised and organisational goals are met, Sharing our knowledge and expertise with colleagues to progress and expand on new ideas, promoting trust, responsibility, and solidarity.
Our culture is built on an innovative and pioneering mindset, Daring to welcome new ideas and approaches. We are driven to invest in our employees and encourage them to participate in innovation, moving forward and striving to provide sustainable infrastructure solutions.
Screen readers cannot read the following searchable map.
Follow this link to reach our Job Search page to search for available jobs in a more accessible format.
