Service Advisor
Colas Ltd are a UK subsidiary of the global Colas Group, which operates in over 50 countries worldwide and employs over 55,000 people including over 1500 in the UK across multiple sites. We are specialists in highways construction and have been involved in large-scale UK and international construction projects within the highways, airfields, and marine sectors as well as offering highways maintenance services and manufacturing our own innovative surfacing products. We hold a 'Gold Investor in People' award for continuously developing and rewarding our employees, offering excellent career potential.
Purpose of the role
Colas are looking for a customer-focused and organised Service Advisor to join our Mechanical Services team on a 9-month maternity cover contract based at our Ringmer depot. This role acts as the key link between our customers and the service department, ensuring that every client receives outstanding service from booking to vehicle collection.
Main Responsibilities
As a Service Advisor, you’ll be the first point of contact for our customers, handling all aspects of service bookings, insurance and warranty queries, and general service enquiries. You’ll ensure that each customer receives timely updates on their vehicle’s progress, liaising closely with our technicians to make sure repairs are completed efficiently and to the highest standards. Your strong organisational skills will help you manage job cards, update our internal database, and keep accurate records of all service and repair activity. You’ll also process customer payments, prepare reports when needed, and assist the workshop supervisor in maintaining a smooth workflow throughout the department. Above all, you’ll take pride in providing exceptional customer service and maintaining the professional, high-quality reputation of our Mechanical Services team.
Ideal Candidate
The ideal candidate will have a combination of excellent communication skills with a genuine passion for customer service. You’ll be IT literate, well-organised, and confident when speaking with both customers and colleagues. A professional telephone manner, strong attention to detail, and the ability to stay calm under pressure are essential. You’ll thrive in a team environment, demonstrating reliability, initiative, and a commitment to doing things the right way. Previous experience in a service advisor or customer-facing role would be an advantage, but most importantly, you’ll bring a positive attitude, great time management, and a dedication to delivering a smooth, high-quality experience for every customer.
Package Description
Here at Colas, we offer a great total compensation package, including:
- A salary between £27,000-£29,000 PRO RATA for the 9 months
- Our Colas Pension Scheme has combined contributions of up to 10%
- Life Assurance Scheme which is x4 basic salary
- 25 days annual leave per year + Public Holidays - this is dependent on days worked - this is based on 5 days a week
- Holiday Purchase & Selling Scheme
- Hybrid Working Scheme (dependent on the role)
- Opportunities to study towards a fully funded Professional Qualification
- Ongoing personal / professional development
- Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal
At Colas, our culture is guided by four core values: Respect, Commitment, Pioneering, and Sharing. These values shape how we work, collaborate, and grow together. We believe that respect is the foundation of every relationship. By treating others as we wish to be treated, we foster fairness, transparency, and inclusion within our teams and with our clients, communities, and partners. Commitment means dedicating ourselves fully to everything we do. We strive to create an environment where everyone feels valued, supported, and empowered to make a meaningful impact. With a pioneering spirit, we prioritise bold innovation over blind ambition. We welcome new ideas, invest in our people, and work to deliver sustainable infrastructure solutions that shape the future. Through sharing, we build trust and solidarity, encouraging collaboration and growth at all levels of the business.
Colas Ltd is committed to building a diverse and inclusive workforce that mirrors the communities we serve. As an equal opportunity employer, we welcome applications from all backgrounds. If you want a workplace where your voice is valued and your potential is developed, Colas is the right choice.
Note to Recruitment Agencies
In line with our Company Policy, Colas Ltd has a preference for direct hiring and we will reach out to our PSL (Preferred Suppliers List) agencies if the role is eligible for release. We do not accept speculative CVs from agencies. If a speculative CV is sent, no fee will be applicable.
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