Shift Operations Controller

Purpose of the Role

As a Control Room Operator, working in Rail Services you will be part of a medium sized team who play an essential role in the 24/7 real-time operation of our on-track plant fleet, whilst gaining additional knowledge and experience of the technical and commercial activities which underpin our operations. 

Person Specification

• Has experience and confidence in using computer systems to undertake processes, record and manage safety critical data.
• Is dynamic, driven, and professional and can perform duties safely on their own, using processes and procedures and without direct supervision. 
• Is naturally inquisitive, with the ability to interpret a range of operational data and draw conclusions on the action to be taken in a safety critical environment. 
• Has a positive, attitude and thrives in a busy and pressurised environment.
• Is a confident communicator both verbal and written, with excellent spelling and grammatical skills.
• Understands the UK Rail Infrastructure and has good geographical knowledge. 
• Has previous experience working within a Control environment or Emergency Control Centre (Desirable) 

Key Responsibilities

• Monitoring and controlling the safe efficient and reliable operation of our on-track plant fleet 24/7. 
• Managing the reporting, recording and escalation of any real time issues including incidents, accidents and environmental occurrences in a professional and efficient manner informing the appropriate parties in the correct timescales in accordance with Company procedures.
• Communicating and co-ordinating with our on-site colleagues, escalating issues as necessary to on-call managers and our maintenance department on all issues affecting operational shift performance.
• Ensuring all activities are undertaken in accordance with policies, procedures, and safety rules.
• Working closely with our customers, stakeholders and service providers who support our activities. 
• Producing and distributing accurate, brief, concise operational updates and communicating clear handovers.
• Attending all required training for the role and continuing training throughout your employment.
• The above does not limit your duties and the Company may require you from time to time to undertake any work within your capabilities and capacity 
• As you will expect the organisation may change from time to time and you will be expected to meet the operational requirements.

What We Offer

• Competitive Salary 
• 26 days Annual Leave 
• Industry leading Life Assurance 
• Healthcare Cash Plan 
• Wellbeing Employee Assistant Programme 
• Pension Scheme 
• Eye Care Vouchers 
• Long Service Award 
• Season Ticket Loan 
• Occupational Health Service