IT First Line Support

Date: 28 Mar 2025

Location:

Wimbledon, GB, SW19 3QJ

Company: COLAS RAIL UK

Purpose of the Role

The role entails the day-to-day providing IT support at a first line level to internal customers.

The candidate will be a team player with a flexible and dynamic approach to solving problems and designing solutions.

Able to generate innovative solutions in work situations
Utilize all work based opportunities to develop and progress within job role
A proven ability to work independently using your initiative
Good Documentation skills for regular updating of procedures, processes, change management, and Project updates
Experience in working in a busy and demanding office type environment on their own or as part of a team

Taking and logging of calls on ServiceNow
Creating/deleting/updating of user accounts
IT ordering including renewals of licenses and software agreements authorized by the IT Director
Control and match invoices and scan all documentation
Maintain Asset and software database
Update and maintain software license database
Manage starter/leaver process from an IT perspective
Manage and chase IT assets (Laptops, PCs, Smartphones, Printers etc. from staffwho have left etc)
Scanning of order forms/user forms and other important documents
Create and manage IT internal business procedures as guided by the IT team
Maintain department procedures/processes/forms etc (User creation etc –Guided by the IT Team)
Any other reasonable duties as required from time to time.