Support Team Leader
Colas Ltd are a UK subsidiary of the global Colas Group, which operates in over 50 countries worldwide and employs over 55,000 people including over 1500 in the UK across multiple sites. We are specialists in highways construction and have been involved in large-scale UK and international construction projects within the highways, airfields, and marine sectors as well as offering highways maintenance services and manufacturing our own innovative surfacing products. We hold a 'Gold Investor in People' award for continuously developing and rewarding our employees, offering excellent career potential.
Purpose of the Role
The IT Support Team Leader is responsible for providing day-to-day support for the company’s IT systems and its users, as well as leading the First Line Support team. The position includes regular UK-wide site visits to support team operations and ensure IT services run smoothly across multiple locations.
Main Responsibilities
As IT Support Team Leader, you will lead the First Line Technical Support team at Colas UK ITSS, ensuring a high-quality support service and prompt response to all queries. You will oversee all technical issues, serve as the key escalation point, and triage matters before escalating to the second line support team.You will act as the single point of contact for VIP user escalations and provide additional Service Desk cover as needed. Collaboration with the Technical Support Manager is integral, enabling seamless escalation and resolution of support calls between the first and second line teams. You will make use of Analytics and AI tools to help enhance service delivery and workflow efficiency.Other responsibilities include assisting with service-related investigations for Colas UK ITSS, supporting Business Continuity Testing, and managing Mobile Roaming requests. You will back up the first line team on IT orders and daily operations, as well as handling technical incidents.You are also expected to proactively communicate cyber awareness and IT service related updates, including both planned and unplanned outages.
Ownership and maintenance of support procedures and policies are key responsibilities.This role involves regular interaction with Colas Ltd and Colas Rail VIPs, internal and external customers, client IT teams, and third-party suppliers and partners, all within a collaborative and supportive team environment.
Ideal Candidate
The ideal candidate will have proven technical experience in a technical support role with experience in supporting on premise and, cloud and SAAS based IT systems.
You will be a team player with a flexible and dynamic approach to solving problems and designing solutions. You will be experienced with asset management and call logging systems with a knowledge on the ITIL framework, Office 365 tools such as Teams and creation of PowerBi reports would also be advantageous.
Package Description
Here at Colas, we offer a great total compensation package, including a salary of £37,000 - £40,000pa
• Our Colas Pension Scheme has combined contributions of up to 10%
• Life Assurance Scheme which is x4 basic salary
• 25 days annual leave per year + Public Holidays
• Holiday Purchase & Selling Scheme
• Hybrid Working Scheme (dependent on the role)
• Opportunities to study towards a fully funded Professional Qualification
• Ongoing personal/professional development
• Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal
At Colas, our culture is guided by four core values: Respect, Commitment, Pioneering, and Sharing. These values shape how we work, collaborate, and grow together. We believe that respect is the foundation of every relationship. By treating others as we wish to be treated, we foster fairness, transparency, and inclusion within our teams and with our clients, communities, and partners. Commitment means dedicating ourselves fully to everything we do. We strive to create an environment where everyone feels valued, supported, and empowered to make a meaningful impact. With a pioneering spirit, we prioritise bold innovation over blind ambition. We welcome new ideas, invest in our people, and work to deliver sustainable infrastructure solutions that shape the future. Through sharing, we build trust and solidarity, encouraging collaboration and growth at all levels of the business.
Colas Ltd is committed to building a diverse and inclusive workforce that mirrors the communities we serve. As an equal opportunity employer, we welcome applications from all backgrounds. If you want a workplace where your voice is valued and your potential is developed, Colas is the right choice.
Note to Recruitment Agencies
In line with our Company Policy, Colas Ltd has a preference for direct hiring and we will reach out to our PSL (Preferred Suppliers List) agencies if the role is eligible for release. We do not accept speculative CVs from agencies. If a speculative CV is sent, no fee will be applicable.
Screen readers cannot read the following searchable map.
Follow this link to reach our Job Search page to search for available jobs in a more accessible format.
