Technical Support Analyst

Subsidiary: Pennsylvania

HRI, Inc. is one of the companies that operates within Barrett Industries Corporation, the Colas USA subsidiary that operates primarily in Maryland, Ohio, Pennsylvania, and New York. HRI engages in heavy civil construction projects in Pennsylvania, in addition to specific project work in Maryland, West Virginia, and Virginia. Since 1947, HRI has expanded to include paving, water, sewer, airport, highway, and bridge projects as well as asphalt plants and aggregate quarries. To learn more about HRI visit www.hriinc.com/.

Throughout Colas USA, we provide competitive pay, outstanding benefits, career advancement opportunities, professional education, and extensive training for every employee. We pride ourselves on upholding the highest standards of safety, environmental conservation, and ethical conduct as we strive to grow our infrastructure products and services through empowering and developing our people, fostering innovation, utilizing new technology, and maximizing vertical integration at all levels of the company’s value chain. To learn more about the Colas USA Family of Companies, please visit www.colasusa.com.

HRI, Inc., and the rest of the Colas USA Family of Companies, is part of the Colas Group, the worldwide leader in transportation infrastructure construction and maintenance. For information on our international network visit www.colas.com.

Job Summary

As a Technical Support Analyst, you’ll be part of a small team of diversely skilled individuals who pride themselves in their breadth of knowledge, troubleshooting skills and positive attitudes. You’ll be the voice of Colas IS Support, interacting directly with our internal customers on a daily basis and providing exceptional, on-site customer service for a variety of technical issues.

Duties

Assist our customers in maximizing their use of our information systems
Provide functional and technical support for our business-critical systems, including:

Microsoft Windows 11, server support, Aruba switches and internal applications
Workstations, servers, local and wide area networks, printers, point to point devices, remote cameras and the associated technology at our manufacturing plants
Microsoft Teams and Teams Telephony
Tools such as Adobe Acrobat, Bluebeam, Microsoft Edge , AnyDesk and Ivanti
Microsoft Office Suite and Microsoft Office 365
PC Imaging

Duties Continued

Prioritize incoming requests from throughout the region made by phone, e-mail, in-person and ServiceNow
Travel to our locations within your territory to resolve critical issues on a moment’s notice
Be the on-site relay for all ISS services (applications, infrastructure, support): analyze needs, identify problems, coordinate resources and share solutions
Lead projects within your territory and provide expertise to the business in whatever capacity required, such as a technology refresh or data analysis
Assist with support of our business applications (JWS Apex, COMMANDseries, OnBase, HeavyBid, HeavyJob…) as much as your ever-growing skill level allows
Empathize and communicate with customers to ensure satisfaction
Multitask effectively to ensure no customer is forgotten and no project undone
Analyze trends to improve both the support process and user training

The successful candidate will bring strong business acumen from the construction or finance fields and/or a relevant business/accounting/IT degree. Windows desktop support or project management experience.

The Regional Support Team often works irregular hours to effectively support all of Colas operations. The Technical Support Analyst works with his manager and the business to ensure that coverage meets the needs of everyone, so schedule flexibility is required.

Skills And Qualifications

•   Customer Service Experience
•   Strong written and verbal communication
•   Ability to work autonomously
•   Acts responsibly and holds themselves accountable for their performance
•   Takes the initiative to fill whatever need they see
•   Make decisions quickly
•   Treats everyone with respect and is a model of integrity
•   Is a quick learner and problem solver
•   Ability to lift 50 pounds
•   50% travel within your coverage territory, infrequent travel elsewhere (perhaps between the US and Canada)

Are you looking for an IT career that leaves a lasting impact? Come join our team and do your part in building our nation’s infrastructure.
The Colas Group is a worldwide leader in transportation infrastructure construction and maintenance. Our goal is to set the pace in our industry and to be a model of excellence by providing safe, innovative, sustainable and cost-effective solutions for our customers. We are active in the construction and maintenance of road, air, rail and maritime transport infrastructure, urban development projects and recreational facilities. With 70,000 employees spanning 5 continents, the Colas Group carries out over 100,000 projects each year, backed by a tight international network of construction materials facilities, including: aggregate mining sites, asphalt plants, ready-mix concrete plants, liquid asphalt terminals and emulsion plants.
As a key part of this group, Colas USA has a network of companies which allow us to provide most of our products and services anywhere in the United States, from Alaska to Florida and Maine to Southern California. We support our 5,000 plus employees as they operate from more than 50 regional offices located in more than 25 states. We are committed to developing and improving products and construction services based on recycling of material, improving energy efficiency and reducing greenhouse gas emissions.

Located in the Denver Tech Center, Colas IS Support is the information technology arm of Colas USA. Our vision is to deliver world class services, strategy and processes that support our construction and manufacturing operations. We work to provide timely access to information and knowledge in an integrated, open and collaborative environment, and aim to be the standard bearer for excellence in quality, customer service and reliability. We are building a company culture where both individual and team effort are rewarded and value employees that look forward to the challenge of exceeding customer expectations.

Colas Inc. and its subsidiaries are an Equal Opportunity Employer. For details on the specifics of this commitment, please click here to view the EEO document. If you are an individual with a disability and require a reasonable accommodation to:

to meet the requirements of the role in which you are applying
complete any part of the application process
access or use the online application process and need an alternative method for applying

Please contact Colas Inc. at or send an email to ColasRecruiter@colasinc.com.

Nearest Major Market: State College

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