MCASPHALT | Logistics Customer Service Agent, Central

McAsphalt Logistics Inc.

Status: Full-time Permanent Position
Expected Start Date: As soon as possible
Location: Logistics Office – 1221 Farewell Street, Oshawa, ON L1H 6N8
Reporting to: Operations Manager, Central

About McAsphalt

McAsphalt is a company that specializes in asphalt products and services. Founded in 1970 by Leo McArthur and John Carrick, it has since grown to become the industry leader in Canada, with 26 terminals across the country. McAsphalt offers a wide range of asphalt products, including emulsions, cutbacks, polymer-modified, performance-graded, roofing, and industrial. Additionally, McAsphalt provides comprehensive services and technology solutions, encompassing paving, testing, research and development, engineering, and consulting. The company’s success is based on our employees’ dedication to providing total customer satisfaction by supplying superior quality asphalt products combined with strong, experienced technical support.

Position Summary

Logistics Customer Service Agent is responsible for helping to maintain the day-to-day operation and administrative duties associated with Dispatch Center. This position you will interact directly with our customers both internal and external, recording and screening of all incoming orders, use dispatch computer and software programs, data entry, and record keeping. This position is also required to completion of all US border documentation.

Main Duties and Responsibilities

Maintain updated knowledge of all company products and services to provide adequate education to customers.
Field incoming phone calls, emails and respond to customers, record orders, and provide routine information to customers to generate interest in new products and connect customers with Regional Sales Manager when required.
Performs operating sequences to enter all incoming orders in to dispatch software.
Assists dispatch in checking if all products are available at the time of the order by verification with load source.
Complete all US inter jurisdictional paperwork.
Verification of contract pricing across multiple platforms.
Finalizing of completed orders to begin the billing process.
Collect and record customer feedback and information and share with appropriate departments.
Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail, and database software in performing work assignments.
May perform additional tasks, as required by the Operations Manager.

Required Qualifications

High school diploma or equivalent work experience in Transportation, Logistics
1+ years’ of experience in a customer service-related role
Excellent written and verbal communication skills
Positive, service-oriented attitude
Previous experience or knowledge of JDE software
Organizational skills with the ability to manage numerous projects and priorities at once
Ability to thrive in a fast-paced and sometimes high-pressure environment
Good computer skills using various software platforms and excellent phone disposition
Willingness to work independently or as part of a team
Ability to foster and maintain relationships especially with truck drivers and staff;
Bulk liquid knowledge or experience would be an asset.

At McAsphalt we work together to build a diverse, equitable, and inclusive culture that encourages, supports, and celebrates the voices of our employees.

The MCA Advantage

SAFETY is not a priority, it's a VALUE at McAsphalt. Priorities can change by the minute; our values are set in stone! All of our employees are living the Goal Zero when it comes to safety. Not only do we provide you with the right PPE, but we also train you on all aspects of your job so go home safe EVERYDAY! We have a full suite of health and dental BENEFITS that start DAY 1! We contribute to your PENSION alongside your contribution starting DAY 1! We are present coast-to-coast in Canada and are part of the Colas Company family worldwide. We have exponential growth OPPORTUNITIES – just tell us where you want to go. We SUPPORT our employees and their families, in good and bad times, with our Employee Family Assistance Program. Accessible 24/7! Free and confidential – counselling for mental health, financial support, legal consultation, and more. We love to have FUN at work and work together to get the job done. At McAsphalt we work together to build a diverse, equitable, and inclusive culture that encourages, supports, and celebrates the voices of our employees.

How to Apply

Interested candidates are asked to apply immediately by responding directly to this job posting by sending a copy of your resume and cover letter for this position.

Recruiter
Vidhu Rajkumar

We thank all applicants for their interest, however, only those applicants selected for interviews will be contacted.

Application Deadline
May 3, 2024

Apply now »